Refund policy

ONLINE ORDERS

We accept returns for online orders within 14 days from purchase.

Items will be inspected upon arrival. All returns must be in their original condition, with tags attached, unworn, without perfume or fragrances, and without stains.

If these conditions are not met, you will be notified directly and might loose the right to a refund.

INTERNATIONAL ORDERS 

For international orders, please get in touch with us within 14 days of purchase, via orders@enielabel.com

BESPOKE ITEMS

We will not accept returns on any bespoke or customised order. This service is available in house only and require an in person fitting. If the customer does not attend the fitting, there will be a virtual consultation. After the remote approval by the customer, there will be no alterations or returns accepted.